Camden Council has launched an innovative new service to help its tenants improve their quality of life. At the launch event (on Thursday), the Council introduced a new service that will deliver a package of housing options, employment and well-being advice to people living in social housing.

The Pathways For All (PFA) service works with tenants to resolve housing problems, improve access to jobs, training and education, and help families improve their health, confidence and self esteem. The service works intensively with the family over a period of three months to establish an action plan to carry out together.

The service primarily focuses on overcrowded tenants and their families, tenants whose homes are too big for their needs and new tenants who want advice about training and employment or debt and money management

Since the Council started introducing the service in April it has been working with 380 families who have been targeted from the housing needs register, and referred by partner services or local councillors. The service works with partner organisations such as Camden Working and NHS Camden to help meet the families' needs. The PFA service is now on track to meet its target of working with 800 households by the end of the year.

The service is supported using Tagish's iCasework Case Management solution allowing all tasks to be easily recorded and managed with easy reporting and statistical analysis.

For more information see Camden's press release.